# AI agents for the work between inbox, accounting and ticket system.

Invoices, customer requests and process documentation, handled in the systems your team already uses.

- **2x** faster booking
- **2x** faster response time
- **90 %** time saved on process discovery

## Already running in accounting and at the front desk.

### Incoming invoices: From invoice to booking, without typing.

Aidera reads sender, amount and line items, matches the invoice to the order and suggests account and cost centre. VAT, mandatory fields and duplicates get checked before the booking goes to ERP or DATEV.

- **2x** faster booking
- **90 %** fewer errors

### Customer requests: From customer question to the right answer.

Aidera recognises the request and the customer, searches the knowledge base and past tickets and drafts the reply for approval. Every case gets documented automatically.

- **2x** faster response time
- **90 %** fewer errors

### Process discovery: From scattered know-how to a clear automation plan.

Instead of weeks of workshops, a guided AI interview captures processes, systems and owners. Aidera rates every step for automation potential and savings.

- **90 %** time saved on process discovery
- **10x** faster automation plan

### 10+ use cases live. Yours could be next.

Here is a small selection. If a process runs through emails, documents and systems, Aidera can automate it.

- **AI chatbot:** Answers recurring customer questions and hands over to your team when needed.
- **Compliance:** Documents are checked against your rules before they are filed or booked.
- **Purchasing:** Requests go to suppliers, offers are compared and the reply is drafted.
- **Product data:** Supplier data sheets become finished products, with the source of every value.
- **Complaints:** Every complaint is read, the case is opened in your system and the report is drafted from past cases.

## From first meeting to go-live in four weeks.

1. **First meeting:** One process is chosen and the trial is scoped in the first call.
2. **Process mapping:** The team maps the process in a guided AI interview within days.
3. **Free trial:** The solution runs on the real process, with no cost and no risk.
4. **Go live:** The solution goes into daily use, and Aidera runs and improves it.

## What decision-makers ask before signing.

### Which processes are a good fit for Aidera?

The best fit is a process that is specific to the company and too complex for standard software or low-code tools. Past projects include pricing algorithms, bookkeeping, predictive maintenance and image-based quality control, across departments and industries. If a process takes up a lot of a team’s time and no existing tool fits it, it’s worth a first conversation.

### Will our teams actually use it?

The process is mapped with the people who run it, in a guided AI interview. The solution works inside the systems they already use, and results enter the system only after their approval.

### Who maintains the solution after the trial?

Aidera hosts, monitors and improves the solution. Updates, support and running costs are included.

### How much work is the rollout for our IT department?

Aidera connects through standard connectors such as SharePoint, Outlook and Docuware, or a REST API with token auth and TLS. Legacy and on-premise systems are connected via VPN, IP allowlisting or RPA, even without an API. Sign-in uses SSO via SAML or OIDC, and users are managed via SCIM.

### What happens if the solution doesn’t work?

Every project starts with a free trial on the real process. Payment follows only once the solution does what it was built to do.

Source: https://aidera.tech/en/solutions/service-companies