Complaint agent
Create 8D reports for customer complaints with AI
The AI reads your customer's complaint and drafts the 8D report, including a proposal for the FMEA. Your quality team reviews, adds to it and approves.
Live in under six weeks
How the AI creates your 8D report
Read the complaint
The AI reads the complaint from the email or the customer portal and identifies customer, part, defect pattern and deadline.
Gather data
It retrieves matching information from your systems, for example delivery data, test results and previous complaints about the same part.
Create the 8D draft
The AI fills in the report from D1 to D8 and proposes containment actions, possible root causes and corrective actions.
Review and approve
Your team reviews the draft, adds to it and approves it. The report goes out in your customer's format.
Update the FMEA
The AI transfers confirmed root causes and actions to the FMEA as a change proposal.
Live in under six weeks
Your result
Faster to the report
Your team starts with a complete draft and saves the writing work.
Consistent quality
Every report follows the same structure and your customer's requirements.
FMEA stays current
Findings from complaints flow directly into the FMEA as a proposal.
Fits into your system landscape
The AI works with your existing systems such as ERP, CAQ, FMEA tool, Outlook and file storage. Our engineers adapt every solution to your processes. Security is ensured by ISO 27001, a dedicated instance per customer and hosting in Germany.
Frequently asked questions about the 8D report
What belongs in an 8D report?
An 8D report describes in eight disciplines how a complaint was handled. This includes team, problem description, containment actions, root cause analysis, corrective actions, their implementation and effectiveness, prevention and closure.
Does the AI comply with our customer's requirements?
Yes. Our engineers store your customers' forms and requirements, and the AI creates the report in the respective format.
Where does the AI know possible root causes from?
From your previous 8D reports, your FMEA and your lessons learned. Your team reviews and changes every proposal before approval.
What does the complaint agent cost?
The price of the complaint agent is set individually and based on the ROI for your company. The main price factors are the number of customer complaints, your customers' forms and the systems to be connected.
How long does it take to roll out the complaint agent?
The complaint agent is live in production in less than six weeks, and then the trial phase begins. Before that, our engineers store your customers' requirements and connect your FMEA and your previous 8D reports.
How does the complaint agent differ from an 8D template or conventional software?
The complaint agent is tailored to your processes and fully integrated into your systems. A template only provides empty fields that your team fills in itself. The complaint agent reads the complaint and drafts the report based on your previous 8D reports, your FMEA and your lessons learned.
How secure is our customers' complaint data?
Your customers' complaint data is protected to the highest data protection standards, and Aidera is ISO 27001 and TISAX certified. Every customer gets a dedicated instance hosted in Germany.
Is the solution also available for companies that receive 8D reports from suppliers?
Yes. 8D complaint management with a supplier portal checks incoming 8D reports, more on this at /en/quality/8d-supplier-complaints.
Let's look at your next 8D report together
We show you how the draft is created using an example from your daily work.
Live in under six weeks