8D complaint management
Your suppliers' 8D reports, complete and pre-checked
Your suppliers complete 8D reports in a guided portal with AI support. The AI checks every discipline before the report reaches you, and you keep track of all complaints and deadlines.
Live in under six weeks
Transcript (English translation)
This video shows how you use AI to make sure your suppliers' 8D reports reach you complete and pre-checked. Let's get started. The solution consists of a portal in which your suppliers complete the 8D report with AI support, and your own application for review and overview. When a complaint is created in your system, the AI takes over all relevant data, classifies the severity and, based on your QM requirements, sets the mandatory methods and target dates for D3, D5 and D8. The supplier is then informed automatically. In the portal, the supplier completes the report according to your 8D form, and a traffic light per field immediately shows what is missing or implausible. The co-pilot asks targeted questions for each discipline and turns the supplier's keywords into standard-compliant texts in German or English, which remain marked and editable. Before submission, the AI rates every discipline according to your rating scheme, so the supplier can make improvements before the report reaches you. In your application, you see the rating per discipline, check the weak points in a targeted way and request improvements with one click where something is still missing. The overview shows all complaints with status and deadlines, and for overdue dates the solution automatically reminds the supplier. In the dashboard, you see where complaints cluster by part or supplier, and you can ask the AI directly about trends.
How 8D complaint management with AI works
The solution consists of a portal for your suppliers and your own application for review and overview.
Take over the complaint
When a complaint is created in your system, the AI takes over the data and classifies the severity. Based on your QM requirements, it sets mandatory methods and deadlines for D3, D5 and D8 and informs the supplier.
Report in the supplier portal
The supplier completes the report according to your 8D form. A traffic light per field immediately shows what is missing or implausible.
Co-pilot per discipline
The co-pilot asks targeted questions and turns the supplier's keywords into standard-compliant texts in German or English. All suggestions are marked and editable.
Rating before submission
The AI rates every discipline according to your rating scheme. The supplier makes improvements before the report reaches you.
Review in your application
You see the rating per discipline, check the weak points in a targeted way and request improvements with one click.
Overview and deadlines
All complaints are listed with status and deadlines in one overview. For overdue dates, the solution automatically reminds the supplier.
Analysis
The dashboard shows where complaints cluster by part or supplier. You can ask the AI directly about trends.
Live in under six weeks
Your result
Complete reports on first receipt
Gaps are closed before the report reaches you.
Focused review
Your team immediately sees which disciplines are weak and checks them specifically.
Deadlines under control
Status and deadlines of all complaints are visible at a glance, and reminders run automatically.
Fits into your system landscape
The AI works with your existing systems such as ERP, CAQ, FMEA tool, Outlook and file storage. Our engineers adapt every solution to your processes. Security is ensured by ISO 27001, a dedicated instance per customer and hosting in Germany.
Frequently asked questions about 8D complaint management
What is an 8D report?
An 8D report documents how a complaint is handled in eight disciplines. They range from forming the team in D1 to containment actions, root cause analysis and corrective actions up to closure in D8. In the automotive industry, the 8D report is the standard format for supplier complaints.
Do our suppliers need their own software?
No. Your suppliers work in the supplier portal directly in the browser.
How does the AI check an 8D report?
The AI rates every discipline according to your rating scheme, for example by completeness, plausibility and effectiveness of the actions. Supplier and reviewer see where improvements are needed, and your team gives the approval.
Can we use our own 8D form?
Yes. The supplier completes the report according to your 8D form, and the AI rates it according to your rating scheme and your QM requirements.
In which languages does the co-pilot work?
The co-pilot writes texts in German or English. It turns the supplier's keywords into standard-compliant texts, and all suggestions are marked and editable.
What does 8D complaint management cost?
We set the price for 8D complaint management individually, based on ROI. It mainly depends on the number of complaints and suppliers and on the systems to be connected.
How long does it take to roll out 8D complaint management?
8D complaint management is live in production in less than six weeks, and then the trial phase begins. During this time, our engineers set up your 8D form, your rating scheme and the supplier portal.
How does 8D complaint management differ from an 8D template or conventional software?
8D complaint management is tailored to your requirements and fully integrated into your systems. An 8D template or conventional software dictates a fixed form and workflow. With Aidera, your suppliers work with your form, and the AI checks against your QM requirements.
How is data protected in the supplier portal?
All data in the supplier portal is protected to the highest data protection standards, and Aidera is ISO 27001 and TISAX certified. Every customer gets a dedicated instance hosted in Germany.
Is there also a solution for suppliers who write 8D reports themselves?
Yes. The complaint agent creates 8D reports for customer complaints, more on this at /en/quality/8d-report.
Let's look at your 8D complaint management together
We show you the portal and the review using a complaint from your daily work.
Live in under six weeks